1. About this site
symphonote.ro (the “Site”) is the presentation website of the artistic project SymphoNote (“SymphoNote”, “we”, or “the operator of the Site”).
You can reach us at any time at:
- E-mail: contact@symphonote.ro
- Phone: +40 733 205 502
By accessing and using the Site you confirm that you have read, understood and accept these Terms and Conditions. If you do not agree with them, please do not use the Site.
2. Definitions
- Site — all web pages available at symphonote.ro, including their subpages and content.
- User — any person who accesses the Site, for any reason.
- Services — the live symphonic experiences and related artistic services presented on the Site (recitals, artistic moments, orchestral and stage configurations), delivered under a contract concluded separately.
- Enquiry — the request for information or for a quote that you send us through the contact form, by e-mail, by phone, or through any other channel indicated on the Site.
- Content — the texts, images, photographs, video and audio material, graphic elements, logo, structure and design of the Site.
3. The nature of the Site and of the Services
The Site is presentational. No products or services are sold online through it: there is no shopping cart, no payment is processed, and no contract is concluded directly on the Site.
The information published here — including the descriptions of the experiences, the artistic formats and the repertoire — is informative and presentational. It does not constitute a binding offer within the meaning of art. 1188 of the Romanian Civil Code, but an invitation to send us an Enquiry.
Every collaboration is configured individually, according to the scale, the venue, the date and the identity of the event. The price, the artistic line-up, the duration and the conditions of performance are set out in a personalised quote, communicated in writing.
4. Using the Site
We grant you a limited, non-exclusive and revocable right to access and consult the Site for legitimate personal or professional purposes.
You undertake not to:
- use the Site for any unlawful or fraudulent purpose, or in a way that infringes the rights of others;
- copy, reproduce, systematically extract or republish the Content, in whole or in part, without our prior written consent;
- use robots, scripts, crawlers or other automated means to harvest data from the Site or to overload it;
- attempt to gain unauthorised access to the Site, to the servers hosting it, or to related systems;
- introduce viruses, malicious code or any element liable to affect the operation of the Site;
- send unsolicited commercial messages, unlawful or offensive content, or other people’s data without a basis, through the contact form.
We reserve the right to restrict access for any User who breaches these obligations.
5. Enquiries sent through the Site
The contact form lets you send us an Enquiry. The Name, E-mail and Message fields are required; the event date and the event type are optional and help us prepare a more precise answer.
Please give us accurate and complete information. We are not liable for the consequences of inaccurate or incomplete data being sent to us.
Sending an Enquiry does not in itself create any contractual obligation, either for you or for us. We aim to reply within 48 hours of receiving it, without that interval being a guaranteed deadline.
The data you send through the form is processed as described in our Privacy Policy.
6. Concluding the service contract
A collaboration is concluded outside the Site, following an exchange of communications between the parties. The contract is considered concluded at the moment the personalised quote is expressly accepted in writing.
The terms of each collaboration — the duration of the performance, the artistic line-up, the technical stage and sound requirements, the payment schedule, the postponement and cancellation conditions — are set out in the accepted quote and, where applicable, in the contract signed by the parties. In the event of any inconsistency, that contract prevails over these Terms.
7. Intellectual property rights
All Content on the Site is protected by Law no. 8/1996 on copyright and related rights, as well as by trade mark legislation. The rights belong to SymphoNote or to the rightsholders who have granted us the right to use them: artists, photographers, videographers, and the authors of the works performed.
Reproducing, distributing, communicating to the public, adapting, transforming, renting or lending the Content is prohibited without our prior written consent, as is any use of the SymphoNote name and visual identity.
Press materials. The photographs, video material and identity elements made available in the press kit section may be used exclusively for editorial and journalistic purposes, in the form in which they were published, crediting the source and the authors indicated. Any commercial use, alteration, cropping of the logo or recolouring requires our prior consent.
The musical performances, arrangements and recordings presented on the Site are protected as works and as related rights respectively. Using them outside the Site is not permitted without the rightsholders’ consent.
8. Links to other websites
The Site contains links to platforms operated by third parties: social networks, video platforms, and our partners’ websites. These links are offered for your convenience.
We do not control and accept no responsibility for the content, privacy policies or practices of those sites. You access them at your own risk, and their use is governed by their own terms.
9. Availability of the Site
We make reasonable efforts to keep the Site permanently available and to ensure the information published on it is accurate and up to date. We do not, however, guarantee uninterrupted or error-free operation.
We may suspend, modify or discontinue the Site or any of its sections, temporarily or permanently, for maintenance, updates or technical reasons, without prior notice.
10. Limitation of liability
To the extent permitted by law, we are not liable for indirect damage arising from the use of, or the inability to use, the Site, from technical errors or interruptions, from loss of data, or from the content of third-party sites we link to.
Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence, for harm to a person’s life, bodily integrity or health, or in any other case where the law does not permit liability to be limited. The rights that consumer protection legislation grants you remain unaffected.
We are not liable for failure to perform our obligations due to force majeure or fortuitous events, under the conditions of the Romanian Civil Code.
11. Consumer protection and dispute resolution
If you are acting as a consumer within the meaning of Government Ordinance no. 21/1992 on consumer protection, you benefit from all the rights provided by Romanian and European legislation in this field.
We would rather resolve any dissatisfaction directly. Please write to us first at contact@symphonote.ro: we will look into your complaint and reply as soon as possible.
If we do not reach a solution, you may turn to:
- the Romanian National Authority for Consumer Protection (ANPC) — anpc.ro;
- Alternative Dispute Resolution (SAL), a free procedure conducted through the ANPC structures — anpc.ro/ce-este-sal;
- the courts having jurisdiction under the law.
12. Right of withdrawal
Since no contracts are concluded on the Site, the right of withdrawal governed by Government Emergency Ordinance no. 34/2014 does not apply to browsing the Site or to sending an Enquiry.
Where a contract is nonetheless concluded at a distance with a consumer — by e-mail or by phone — please note that the supply of services related to leisure activities, where the contract provides for a specific date or period of performance, is exempt from the 14-day right of withdrawal under art. 16 letter l) of G.E.O. no. 34/2014. This is the case for artistic performances scheduled for the date of an event.
The postponement, rescheduling and cancellation terms applicable to each collaboration are set out expressly in the personalised quote and are communicated to you before the contract is concluded.
13. Changes to these Terms
We may update these Terms whenever necessary, to reflect changes to the Site, to our services, or to the applicable legislation.
The version that applies is the one published on this page at the moment you access the Site, and the date of the last update is shown at the top of the document. We encourage you to check this page from time to time.
14. Governing law
These Terms are governed by Romanian law. Any disputes will be settled amicably or, failing agreement, by the competent courts in Romania.
If you are a consumer, this clause does not deprive you of the protection of the mandatory rules of the country in which you are habitually resident, nor of the right to bring proceedings before the courts having jurisdiction under the law.
15. Contact
For any question about these Terms and Conditions, write to us at contact@symphonote.ro or call +40 733 205 502.
See also our Privacy Policy and Cookie Policy.